Our business hours, contact email addresses, and a phone number are very clearly posted on our website at
www.autocityimports.com. If you have a problem then I suggest choosing one of these ways to contact us so we are aware you have an issue.
Now…I would normally never choose to make all this information public but it seems you made this everyone’s business so I guess I’ll use the message board to make you and everyone else very aware of what this issue really involves. For starters you did not purchase these items from us, you purchased them from your body shop at Lafayette Auto Body. We are supplying them with the products that you are telling them you wish to purchase. Even though your shop is ordering form us and not you I was still always willing to answer your questions you sent via PM on
www.club4geclipse.com in regards to the Poly Bumper you were awaiting the release of. Here is a couple PM’s you sent me with my responses.
Your Question (FEB 16th 2007) I was wondering if you had any updates on ETA on the v-speed poly front bumpers? Thanks for any info you can give me.
Our Response In stock but Import Trenz can't release them untill it is approved. Still looking at about a month or so away.
Sorry buddy
Your Question (FEB 17th 2007) And there aren't really any other poly kits are there? Oh well, i've waited this long i guess. No biggie, thanks for the update, any other updates would be appreciated. You probably talked to my bodyshop guy at Lafayette Autobody (not sure if that sounds familiar, you probably talk to a lot of people everyday) cuz he called me today to tell me the same thing, that it'd be about a month. I see that some people in SD are test fitting the front bumper though, so i guess thats a good sign. Anyways, not sure if theres some way to teleport one to me in oregon when its done, but I think i'll probably wait. My car is painful looking, but very driveable, so thanks again.
Our Response Yes, i have been talking to steve over at Lafayette Auto Body. Sorry we can not have the Poly V-speed released yet but Import Trenz needs to have it approved before they release it. Should be about a month or so, i'll keep you informed.
Thank You
The answers I gave you in response to your PM questions were the exact responses that Import Trenz was giving us. We didn’t advertise for the Poly bumper because it wasn’t available yet. When you and your shop came to us I talked to our rep at Import Trenz and asked if they were released…the answers they gave me I conveyed right to you. No BS or beating around the bush. The bumper needed to be approved and they were set up to get it all checked out in about 4 weeks. Assuming everything was going to go as planned Import Trenz would have starting sending out the bumpers at that time. Obviously things didn’t go as planned and your shop was notified immediately.
Here is All the info on your order since the day Lafayette Called us up.
A pending order from Steve at Lafayette Auto Body was placed with us on 2/12/07 for a V-Speed Body Kit w/ Poly Front Bumper, R-Spec Fenders, and our (No Name Brand) OEM Carbon Hood. The reason it is a pending order is because the Poly front bumper had not been released at this time. They requested everything ship together once the Front Bumper got approved and released. I let the shop know at this time that the
Estimated Time of Release for the Poly bumper was about 4 weeks. About 4 weeks after the Pending Order was placed I contacted Lafayette Auto Body to make them aware that the Poly Bumper was not approved and that the project was put on hold and possibly won’t be released at all. At this time I told him to talk to his customer to see if they wanted to go with the fiberglass front instead b/c the rest of the kit, fenders, and hood was ready to ship. About 2 more weeks went by (right around the 26th) until Lafayette Auto Body called us up and placed a new order for a V-Speed Body Kit w/ add carbon lower section, and a ViS Carbon Fiber Hood. The Hood, Sides, and Rear were in stock and I informed him it usually takes about 2 weeks for the carbon front to come in because it is a special made per order item only. The new order was overlooked by us for about a week and a half (OOPS…OUR MISTAKE) until the 6th when we called up Lafayette to see if the customer had made up his mind on what he wanted to do about the front bumper. Steve at Lafayette mentioned he had already re-placed the order with us on the 26th and that we had already informed him that we would be shipping on April 10th. We realized we made a mistake and accidentally overlooked the new order from March 26th. We tried to put a rush on the bumper to see if we could still get it out on the 10th as we promised. (Giving Import Trenz only a couple days to work on getting the bumper completed and shipped) Import Trenz finished it by the 10th but there ended up being a quality issue with the bumpers carbon and they decided they wanted to make another one b/c it wasn’t up to there standards of quality. A brand new bumper was made up with the carbon section and was shipped out only 6 days later on the 16th of April along with the ViS Hood.
Summing Up Our Mistake: We made a mistake by accidentally overlooking your order between March 26th and April 6th but still tried to get the bumper ready for shipment on the 10th as we had promised your body shop. Import Trenz did finish the bumper although rushing the front bumper to be completed in those 2 days caused a quality issue and we couldn’t ship it out. We called your body shop to apologize and told them we need a week to finish up a bumper the right way and it would ship on the following Monday…the 16th of April (This is 6 days after the original promised ship date of the 10th) Import Trenz manufactured the bumper correctly and the quality was top notch. It was finished and shipped on the Monday the 16th as promised and received to your shop on that Friday. Our mistake to you ended up causing a 6 day delay in your order.
So other then our mistake that cost you 6 days extra to wait for your parts I believe we were very upfront with you and your shop about the bumpers release. I am sorry we overlooked your shops order update on the 26th but I believe every other aspect of your order was handled the way any other honest business would have handled it. Coming on forums and bashing us without ever attempting to contact us was really weak. Someone is there to answer the phones Mon-Fri 10am-5pm EST and no problems are ever ignored. We ALWAYS do our best at making sure the customer is happy, and if there is an issue we always address it immediately and come up with a solution to remedy the problem. It sounds like some of the information you were getting from Lafayette Auto Body was a bit misconstrued and I really wish you would have contact us direct so we could have cleared everything up for you.
Thank You
P.S. As for the guy in Canada we have never nor would we ever charge $70 shipping on a CAI into Canada. Our shipping on a CAI to the lower 48 states is $16.50 and anywhere to Canada it ranges from $22.50 to $26.50 at tops.